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The clock setting is taking from the GPS satellite signal. As this is a global system it does not automatically adjust between GMT and BST. If the clock is wrong you will need to adjust it manually. Click here to find out how
http://www.blackspot.com/support/newroadangel/time.htm
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New Road Angel - Error 0 This is a USB power issue. There is insufficient power on the PC's USB port to fully run the Road Angel. Try plugging the Road Angel into an alternative USB port on the PC, avoiding ports on the front of the tower or a USB hub. If this doesn't resolve the problem, email your name and address, along with the serial number of your New Road Angel to sales@blackspot.com and a mains power supply will be sent out in the post by receipt.
If you have already received your power supply and are still getting the same error, or have requested one, please follow the guide below or make a note for future reference.
- Ensure that neither the USB cable or power supply are plugged into the Road Angel.
- Plug the USB cable in to the PC and then into the Road Angel. (Ensure that your PC is switched on)
- Then plug in the power supply and ensure that it is connected into a mains socket that is switched on. The unit's backlight will remain unlit.
- Attempt the update again and it should work fine. Repeat this process each time you update your unit.
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New Road Angel (Serial No's 01****** or R1*******)
Unit displays - Data out of Date - even if the subscription date hasn't expired
Please find detailed below a link to an upgrade program, click on the
link and download the software to the PC that you use for your updates.
Install the software, connect the Road Angel to the PC and then run the
program following carefully the on-screen prompts. You do not need to
be on the internet to do this and will resolve the problem.
Click to download Upgrade: V2.20
http://www.blackspot.com/downloads/software/ra2/RAII_V2_20_UK.exe |
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The clock setting is taking from the GPS satellite signal. As this is a global system it does not automatically adjust between GMT and BST.
If the clock is wrong you will need to adjust it manually.
Please see the following links for further instructions:
http://www.blackspot.com/downloads/docs/RA2/BST.pdf
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The publisher could not be verified. Are you sure you want to run this software?
This is nothing to worry about. Microsoft Windows XP has an option to display a warning if it doesn't recognise the publisher of the software and could therefore possibly be a virus. As long as it says roadangel2.exe next to Name: at the stop of the screen there will be no problems. |
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We've become aware that a percentage of users are experiencing the follow error whilst download camera updates 70% .. No response from server A potential cause maybe one of the following:
- Your PC maybe infected by Spyware (a common example is a Spyware called Fun Web Products
- Unit not plugged into PC USB (ie not using a USB Hub) 3. Firewall blocking download (Norton's or Windows Firewall)
Solution1.
You will need to download an appropriate spyware removal package. Although we can't recommend specific products - suggest you try using Webroot Spysweeper http://www.webroot.com . PLEASE NOTE: We cannot support any anti spyware products nor support this process.
Solution 2.
Make sure you have plugged the USB cable directly into the back on your PC and try another update.
Solution 3.
For Norton's Firewall issues please download the appropriate file
Nortons 2005 -
http://www.blackspot.com/downloads/docs/Norton_Internet_security05.pdf Nortons 2002 -
http://www.blackspot.com/downloads/docs/ra2/NortonPersonalFirewall.pdf
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The product development team at Blackspot Interactive are currently working on an upgrade for New Road Angel to allow for the advisory speed limit to be displayed. With the launch of new products and additional features, we are taking steps to ensure that that the upgrade gives all our customers the full benefits of the developments available.
We intend to make this upgrade available soon, please check back with us shortly for further updates.
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What is GPS?
Global Positioning System (GPS) is a worldwide radio navigation system that uses 24 satellites that orbit the earth. GPS receivers, like Road Angel, use these satellite signals to calculate it's position to a couple of metres . |
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Updating Road Angel via a proxy server
It is possible to update a Road Angel unit using a Proxy Server, however we don't recommend this method
The basis of how a proxy (caching) server works is that, the proxy server stores frequently viewed pages or sources and then instead of you connecting directly to our Road Angel servers, you connect to the proxy. So it's possible that you may not get the latest Road Angel update. |
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The speed display on my Road Angel differs slightly to the speedometer in my car
At a constant speed the Road Angel has a more accurate speedometer reading than that of the car. This is because the speedometer readout is governed by the rolling circumference of the tyre in contact with the road surface. Different tyre pressures, sizes and tread ware can all make a difference to the speedometer reading. For this reason every manufacturer has to calibrate the speedometer to ensure that at no point can the vehicle be traveling faster than is indicated.
The Road Angel speed lags because it checks it's position once a second, there will always be a delay under acceleration and deceleration. |
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Mac Software
Software for the Mac Platform for Road Angel Compact, Navigator and Plus is currently being developed for launch in late 2006 (we do not have a release date as of yet) For Classic Road Angel & New Road Angel (2) an optional external modem is available that will allow you to update your Road Angel unit. Please contact sales@blackspot.com |
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Is Road Angel a detector?
Road Angels* use GPS to check it's location against an onboard database of accident blackspots, Primary Schools, congestion charging zones and fixed camera locations. When you are approaching any of these, Road Angel provides a warning.
* New Road Angel & Road Angel Plus feature an integrated front and rear laser detector.
For more information on laser detection click here . |
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How often should I update my Road Angel ?
As a guide we recommend updating your Road Angel Plus approximately every two weeks. However, you can update as frequently as you feel necessary |
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Road Angel Software PC Requirements
PC Requirements Windows 98 second Edition, ME, 2000 & XP (not XP 64bit) 256Mb RAM Disk Space 20Mb Internet Connection Road Angel Compact & Navigator Software for Macs is being developed for 2006 For Classic Road Angel and New Road Angel (2) an optional external modem is available please email sales@blackspot.com for further information |
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Where is the best place to mount a Laser detector?
Tests with Speed Enforcement teams have shown that the most effective place for mounting a single detector is low down on the front windscreen. Above 200 metres this has proved to warn every time the vehicle was targeted. (tested with a standard saloon car). If the Laser gun is targeting your number plate at less than 200 metres it is likely that a dashboard mounted LASER ALERT WILL NOT detect the signal. At 200 metres the beam of the Laser can be as little as 200 mm.
Click here for more information. |
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There was no update software CD in my box
Due to software revisions we have only recently provided a CD in the box. If there was no CD provided with your Road Angel don't worry, you are prompted to download the software via the internet when you register your Road Angel. Click here to register.
If you have already registered with us you can download the software by clicking here |
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Road Angel does not display my speed
Road Angel Plus has an internal GPS receiver that needs to have a view of the sky in order to obtain the satellite signals required to calculate it's position. Road Angel Plus needs to be positioned on the dashboard of the vehicle or by using the windscreen bracket in order to do this. For discreet mounting, an antenna can be used. Click here for more information. http://www.blackspot.com/downloads/docs/MCXantenna.pdf
Some vehicles, for example Renault, Citroen, Peugeot some BMWs and Mercedes have what is known as an Athermic, comfort or UV windscreen. This interferes with the satellite signal being received by Road Angel Plus which results in either no speed being displayed, intermittent or erratic speeds. An antenna will be required, click here for more information. http://www.blackspot.com/downloads/docs/MCXantenna.pdf |
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Road Angel takes a long time to display my speed, is intermittent or displays erratic speeds.
Road Angel has an internal GPS receiver that needs to have a view of the sky in order to obtain the satellite signals required to calculate it's position. Road Angel needs to be positioned on the dashboard of the vehicle in order to do this. For discreet mounting, a re-radiating antenna can be used. Click here for more information. http://www.blackspot.com/downloads/docs/MCXantenna.pdf
Some vehicles, for example Renault, Citroen, Peugeot some BMWs and Mercedes have what is known as an Athermic, comfort or UV windscreen. This interferes with the satellite signal being received by Road Angel Plus which results in either no speed being displayed, intermittent or erratic speeds. A re-radiating antenna will be required, click here for more information. http://www.blackspot.com/downloads/docs/MCXantenna.pdf
The Road Angel has an internal battery that holds the Road Angel almanac data. The almanac data tells the GPS receiver where each GPS satellite should be at any time throughout the day. Each satellite transmits almanac data showing the orbital information for that satellite and for every other satellite in the system. Basically the Road Angel 'learns' where the satellites should be and this helps the speed of the acquisition. If the battery runs down it will lose the almanac data and the acquisition time will be increased. |
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I have driven past a fixed safety camera and did not receive a warning.
There are a number of reasons why this can occur.
The camera has been logged and added to the central database since you last update was completed .
For assistance updating Road Angel click here http://www.blackspot.com/support/index.html
The camera was on the opposite side of the road.
Some Safety Camera Partnerships and Councils paint white lines on the opposite side of the road to the camera to give an impression that it can enforce in either direction, when in fact this is not the case.
It was not a speed camera.
There are lots of street furniture that can be mistaken for a speed camera. For example; Red Light enforcement cameras, Automatic Number Plate Recognition (ANPR) systems and traffic flow measurement systems. For more information on the types of safety cameras click here. http://www.blackspot.com/support/camera_info.htm |
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I was flashed by a GATSO camera that was on the opposite side of the road.
A GATSO camera can only enforce the speed of vehicles traveling away from it. When there is no film in a GATSO, the trigger threshold for a flash is often lowered, and the camera may be set to also flash approaching vehicles. The photograph cannot be used to enforcement or prosecution. |
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I've bought a second hand unit and I can't download updates
If you have bought or been given a previously registered Road Angel unit, you will have to have the unit transferred to your name. Please email newowner@blackspot.com with the previous owner details (if known), the serial number, your name, address, email & daytime contact number. We must have these details before we can transfer the unit to your name. Please allow 5 - 7 days for change of ownerships. |
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Can I use my Road Angel on mainland Europe?
Road Angel Navigator:
Is fully legal to use in Europe.
Classic Road Angel, New Road Angel, Road Angel Compact Plus, Road Angel Plus:
The legality of GPS and detector systems varies from Country to Country. We do not recommend taking these Road Angel units onto mainland Europe as this can result in a fine and/or confiscation of the device.
All laser detection devices are generally illegal to use/and to have in one's possession in Europe.
Road Angels sold in mainland Europe is modified to meet the legal requirements and has specific approval to allow it's use. |
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Traffic Red Light Cameras
The Road Angel database does not contain Traffic Red Light Cameras as these are not Safety Cameras nor are they related to speeding offences.
You can, of course, store these locations manually into your Road Angel as any of the alert type categories you wish. |
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How much warning does my unit give me of a mobile LASER Trap ?
New Road Angel, Laser Alert all have integrated Laser detection You can purchase and Optional clip-on laser detector for Road Angel Compact and Road Angel Classic LASER ALERT can detect a signal beyond the operational range of a laser gun. The further away from the source the more likely you are to detect a signal as the beam emitted is conical and becomes wider over distance.
Click here for more information. |
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Is Road Angel legal?
Click here for the latest information.
Usage of Road Angel outside of the UK: Units with laser capabilities may be illegal in certain countries. Our general advice is not to take your Road Angel unit abroad.
(Road Angel units in Australia and Continental Europe are sold without laser detection capabilities.) |
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How do I update Road Angel ?
You update Road Angel via the internet using software that you will be prompted to download when you register your Road Angel with us.
For more assistance updating Road Angel, please refer to the specific Road Angel Support Page |
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I drove past a Speed Detection van but my unit did not activate.
A lot of people believe that the police are checking every vehicle as they go by, this is not the case. Guidelines state that an officer can only measure the speed of a vehicle that they believe to be exceeding the posted limit.This is often why a driver with a Laser detector fitted may see a gun or van nearby, but will not get a warning alarm as they drive by.
Click here for more further information. |
